Returns & Exchanges

RETURNS & AFTERCARE

A little help finding your fit.

Start a return

Contact support@oceanshe.com within 30 days of delivery to request a return. Include your order number and the items you would like to return. Please wait for our instructions before sending a parcel.

What can be returned?

Items must be unused, unwashed and unaltered, with tags, original product packaging and the hygiene liner intact. Items with stains, odors or other signs of wear do not qualify. Products clearly marked Final Sale are excluded from ordinary returns and exchanges.

Refunds

Refunds cover eligible merchandise; the original delivery charge is not refundable for an ordinary return. We will email you when a refund is issued.

Another size or color?

Tell us what you would like, and we will check availability and explain the next steps. A replacement is subject to stock availability.

Damaged or incorrect items

If an item arrives damaged or you receive the wrong item, contact our support team with your order number and photos so we can help resolve it.

Changes and cancellations

Email support@oceanshe.com as soon as possible, including your order number and the change you need. We will check whether the order can still be updated or cancelled.

Where you purchased

This policy covers purchases made directly from OceanShe’s website. For an Amazon or other retailer purchase, please start with the seller shown on your order.